Question 1

How quickly can you fix my track misalignment?

Accepted Answer

In most cases, we can fix track misalignment the same day you call. Our technicians carry common parts and tools needed for track repairs. For emergency situations, we offer same-hour arrival. A typical track realignment takes 30-60 minutes once our technician arrives. We'll inspect the entire system to ensure proper alignment and smooth operation before we leave.

Question 2

What causes track misalignment in garage doors?

Accepted Answer

Track misalignment can result from several factors: physical impact from vehicles or objects hitting the door, worn or loose mounting brackets, seasonal temperature changes causing metal expansion/contraction, normal wear over time, improper installation, or foundation settling. Regular maintenance can catch early signs of misalignment before they become serious problems.

Question 3

Do you offer financing for new custom door installations?

Accepted Answer

Yes! We understand that a new garage door installation is a significant investment. We offer flexible financing options to fit various budgets, including low-interest and no-interest payment plans for qualified buyers. During your free consultation, we'll discuss all available financing options. Contact us to learn more.

Question 4

What is included in your 3-year warranty?

Accepted Answer

Our comprehensive 3-year warranty covers all parts and labor on installations and major repairs. This includes springs, cables, rollers, hinges, and opener components. If anything we install or repair fails within the warranty period, we'll fix it at no additional cost. Our 'make it right' guarantee means your satisfaction is always our priority.

Question 5

How often should I have my garage door serviced?

Accepted Answer

We recommend professional maintenance at least once a year. During this service, we inspect all components, lubricate moving parts, test safety features, check balance, and tighten hardware. Read our maintenance value analysis to understand the cost savings of regular care.

Question 6

Do you service all garage door brands?

Accepted Answer

Yes, our technicians are trained to service all major garage door brands including LiftMaster, Chamberlain, Genie, Amarr, Clopay, Wayne Dalton, and many more. Whether you need opener repair, spring replacement, or a complete door installation, we have the expertise to work with any brand or model.

Question 7

What should I do if my garage door won't open?

Accepted Answer

First, check if the opener is receiving power and the remote batteries are fresh. Try the wall button to rule out remote issues. If the door still won't open, do not force it – this could cause further damage or injury. Call us at (386) 342-2608 for emergency service. We offer same-hour arrival.

Question 8

Are your technicians licensed and insured?

Accepted Answer

Absolutely. All our technicians are fully licensed, bonded, and insured for your protection. They're also IDA certified and receive ongoing training. Learn more about our team and our commitment to quality service.

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